Cannot login using Chrome (LATEST Version 68.0.3440.106 (Official Build) (64-bit) and SmarterMail (LATEST - 16.3.6816))

Problem reported by Adam - 9/4/2018 at 12:34 AM

Resolved

If you go to email address field, enter (or use autocomplete from browser) the email address, then TAB to password, the EMAIL ADDRESS field is CLEARED. In the end, there is no way to login using latest Chrome.

I really think you guys should have a better way to report bugs. For example Ive got a nice video which shows this issue, but I dont want this video available to all public with my domain and webmail app there.

4 Replies

Reply to Thread

Ng Cher Choon Replied

9/4/2018 at 6:58 AM

Try uninstalling Chrome and installing it again. It will work.

Matt Petty Replied

9/4/2018 at 7:10 AM

Employee Post

We also have known issues with Grammarly that causes a very similar behavior. I'd recommend logging in with incognito mode to test this theory, as unless you've specifically allowed it incognito mode won't load any addons.

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com