Cannot Login to SmarterMail Using Chrome

This article applies to SmarterMail versions 16.3.6677 through 16.3.6821.

Problem:

Some users have reported an issue logging into SmarterMail within a Chrome browser. The text from the Email Address and Password fields is immediately removed when the field no longer has focus or after clicking on the Login button. The fields show an error of: "This field is required." 
 
 

Solution:

Upgrade to SmarterMail 16.3.6830
We have determined that this issue is caused when using the Chrome extension, Grammarly, with SmarterMail versions 16.3.6677 through 16.3.6821. This issue has been resolved in SmarterMail 16.3.6830. Upgrade to this version or higher to resolve this issue on the login page. 

SmarterMail 16.3.6677 through 16.3.6821
For users on SmarterMail versions 16.3.6677 through 16.3.6821, you will need to disable Grammarly on the SmarterMail login page in order to log in using Chrome.
 
Note that once you are logged in, SmarterMail and Grammarly will work together as expected. Therefore, if you wish to utilize Grammarly for communications within SmarterMail, you will need to toggle the extension off each time you log in. To bypass this necessity, use the Remember Me option to stay logged into your SmarterMail account. There are two options for temporarily disabling Grammarly: 
 
Add an Exception within Grammarly
Grammarly offers its registered users an easily accessible option for disabling the extension on specific sites. Follow these steps for the quickest and easiest method of temporarily disabling the extension while on the SmarterMail login page. 
 
  1. Click on the Grammarly icon located in the Chrome address bar. Then log in or sign up for a free account. 
  2. Navigate to your SmarterMail site.
  3. Click on the Grammarly icon again and toggle the slider to the left to disable "Check Grammar and Spelling on [your SmarterMail site]".
 
As mentioned above, Grammarly works as expected once you are logged into SmarterMail. Each time you navigate to your SmarterMail login page, use the extension icon to temporarily disable Grammarly. Once you are logged in, use the icon to re-enable the grammar and spell check. 
 
For complete steps, please refer to Grammarly's support documentation, Disable the Grammarly extension on one or more websites.
 
Temporarily Disable Grammarly
If you do not wish to sign up for a Grammarly account, you can follow these steps to temporarily disable the Grammarly extension while logging in:
 
  1. Click on the 'Customize and control Google Chrome' button in the upper right corner of the browser. (The button icon is 3 dots stacked vertically.)
  2. Hover over More Tools and select Extensions. Find Grammarly for Chrome from the list and click on the toggle to disable the extension. 
  3. Navigate back to the SmarterMail tab and refresh the site.
  4. Enter your Email Address and Password and enable the Remember Me option to automatically log into SmarterMail next time you navigate to the site. Click Login. 
  5. Once you are logged into SmarterMail, you can re-enable Grammarly. Follow steps 1-2 to enable the extension again. 
 

Feedback

Add Feedback
This really needs to be fixed. Users want to use Grammarly for their emails and I have never seen this issue with any other sites.
Scott Heaps (June 2 at 8:51 PM)
Hi Scott. Please be assured that this issue is on our list to review. In the meantime, please encourage your users to add an exception for the SmarterMail site within Grammarly. This adds an easily accessible option for temporarily disabling the extension on the login page only.
Andrea Rogers (June 4 at 7:23 AM)
Scott, this issue has been resolved in SmarterMail 16.3.6830.
Andrea Rogers (September 25 at 10:53 AM)

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