Hi SmP,

 

This issue has been resolved and will be included in the next minor update for SmarterMail 16.x and 17.x. Thanks for bringing it to our attention. 

 

Regarding your question about the ticket... When you submit an Email or Phone Ticket to the support department, and the issue you were reporting is determined to be caused by a bug, we refund the Email or Phone Ticket back to your account so you can use it in the future. If you purchased the Email or Phone Ticket before submitting it to the Support Department, we can refund the ticket cost as well. However, we don't currently offer complimentary Email or Phone Tickets when a bug has been reported.