Spam Quarantined emails are not deleted when removed from queue
Problem reported by echoDreamz - 8/27/2018 at 7:21 AM
Resolved
Using build 16.3.6809.
 
When deleting emails from the Spam Quarantine, the emails remain on disk. I have to manually remove them from the C:\SmarterMail\Spool\Quarantine\[DATE] directory manually. Is this by design?
 
Would also be nice if SmarterMail monitored the directory directly, so when we delete files from the file system, they get removed from the spool manager automatically as well. Deleting 6000+ messages 200 at a time from the SM interface is draining.

Christopher

12 Replies

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0
Matt Petty Replied
Employee Post
    They should be getting removed within an hour of removal. We used to actively run our "clean quarantine" routine all the time but it was kind of expensive, so we moved it to be on an hour timer. Are you seeing them get removed from SM after that amount of time?
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
Thanks Matt. However, no, there were .eml and .hdr files from almost a week ago that I manually deleted.

Christopher

0
Matt Petty Replied
Employee Post
Hmm, I'll run some tests on my side to check it out. I'll let you know what I find.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matt Petty Replied
Employee Post
I tested both scenarios Spam and Virus quarantine.
https://carbonitex.net/share/2018-08-30_ibfoiBvR.webm
https://carbonitex.net/share/2018-08-30_UHvbUHed.webm
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matt Petty Replied
Employee Post
Might need to open up a ticket, we might need some logging or something to figure out why it's not working.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
We deleted from the file system. The interface should also notice that the files are gone. Deleting 10k+ emails from spam quarantine 200 items at a time is horrible. SM needs better administration for the spool. So we delete from the file system as it is far more efficient.

Though, I just tested again for my install, items deleted somewhat horribly slow from interface, file system no changes at all. All 5600 emails are still on disk.

Christopher

0
echoDreamz Replied
Is there a debug id I can use Matt?

Christopher

0
Matt Petty Replied
Employee Post
As long as your on the now current (Yesterday's) build they should be clearing out after an hour or so. We've got another task this week to have it grab a hashset of known files in the directory and compare for changes. This would allow us to check every couple seconds or minute for changes. This will give us the more reactive monitoring while changing the old behavior, allowing much more efficient monitoring of the file system. 
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
echoDreamz Replied
I am not on yesterday's build yet, I am on the previous build.

Christopher

0
Bradley Higgs Replied
And what would be "yesterdays build" ? Spam is getting out of hand on the old SM, particularly as Cyren no longer wants to work at all.
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echoDreamz Replied
Yesterday's build referred to 16.3.6841. Cyren was eh when we used it, MessageSniffer is also just as eh. I've been reporting the same emails to MessageSniffer (through their POP gathering worker) for months and months and months now. I dont think they actually monitor reported spam messages.


Christopher

0
Bradley Higgs Replied
Cyren was amazing when it worked up until a month ago, it solved the deluge of spam we received, but now it filters virtually nothing at all, the difference in it's effectiveness is so vast there's no way it's an aggregate trend, it's definitely broken, the difference is 4 orders of magnitude and a bottom of zero which is an acceptable mortality trend for a meteor slamming into the planet, not for spam hosts altering their heuristics.  

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