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SMTP Account on 16.3.6782 not working

Problem reported by Stratos Geroulis - August 8, 2018 at 11:15 AM

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Hello,

I just updated from 16.3.6600 to 16.3.6782 and I'm experiencing a problem. I have an SMTP account setup for my work email. When I set it up and "test connection" it works. When I try to compose an email the address shows up on the "from" field. I send the e-mail, it goes in the "Sent" but it never reaches it's destination. Is there a problem with this version? If so, where can I download my 16.3.6600 that worked?

Thank you

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Stratos Geroulis Replied

August 8, 2018 at 11:55 AM

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I just dug deeper and noticed that the e-mails go in the spool and get stuck "Waiting to deliver"...

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Stratos Geroulis Replied

August 8, 2018 at 12:04 PM

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OK more digging brought up some code exception. Please see the following:

[2018.08.08] 14:15:25 [38001] Added to RemoteDeliveryQueue (0 queued; 1/50 processing)
[2018.08.08] 14:15:25 [38001] Sending remote mail for me@mycompany.com
[2018.08.08] 14:15:25 [38001] Object reference not set to an instance of an object.
[2018.08.08] at RelayServer.RemoteDeliverySession.#GKb(List`1 #L6i, Domain #f8m)
[2018.08.08] 14:15:25 [38001] Removed from RemoteDeliveryQueue (0 queued or processing)

It seems there is a bug here...

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Stratos Geroulis Replied

August 8, 2018 at 3:03 PM

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Found solution here:

https://portal.smartertools.com/community/a90929/mails-wont-be-sent-via-relay-the-object-reference-was-not-set-to-an-object-instance_.aspx#103299

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Andrea Rogers Replied

August 8, 2018 at 4:23 PM

Employee Post Marked As Resolution

Thank you for providing the resolution you found, Stratos!

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278
www.smartertools.com

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