Hi Sathiya,

 

In order to better troubleshoot an issue within SmarterMail, we may need additional logging. To enable the logging that Robert mentioned, please follow these steps: 

 

 

With the log ID enabled, a separate log file will be created which will contain information we need for troubleshooting. When you encounter this delivery issue again, please provide us a copy of the log folder titled, {date}-debugLog-22334.log. (You'll find this log folder in the log path that's specified at Troubleshooting > Options tab > Log Path.) You can send this to us at sales @smartertools.com. When you email us the log file, please be sure to reference this thread.

 

I hope this helps!  

surprised I'm not getting that Debug Logs IDs option in my smartermail 

SmarterMail Professional Edition
Version: 16.2.6442

 

 

Thank you for the screenshot, Sathiya. Please upgrade your installation to the latest minor version release, 16.3.6799. The option to enter Debug Log IDs was added in November in version 16.3.6530: "Added: A new option on the system admin Troubleshooting page to add and remove debugLogIds to facilitate debugging issues and to remove the necessity for a service restart."

 

Here are the steps you can follow for the upgrade from 16.2.6442 to 16.3.6799: Minor Upgrade of SmarterMail.

Hi Sathiya. You may want to check your spool to see if the messages are stuck there. If they are sent, but never reach the recipient and the sender does not get a bounce, there is a good chance the messages never made it out of your server and they are stuck in your spool for some reason.

please check i have same issue not send and recieve

12:58:44 ValidateRecipients input: "shinestar1987@yahoo.com" ;; ; 12:58:44 ParseEmailAddressesInternal before parse (raw): "shinestar1987@yahoo.com" ;; ; 12:58:44 ParseEmailAddressesInternal before verify: shinestar1987@yahoo.com 12:58:44 ParseEmailAddressesInternal after  verify: shinestar1987@yahoo.com 12:58:44 SendMessageAPI after ValidateRecipients - recip: shinestar1987@yahoo.com 12:58:44 ParseEmailAddressesInternal before parse (raw): abhinav.singh@dayibpl.com 12:58:44 ParseEmailAddressesInternal before verify: abhinav.singh@dayibpl.com 12:58:44 ParseEmailAddressesInternal after  verify: abhinav.singh@dayibpl.com 12:58:44 ParseEmailAddressesInternal before parse (raw): "shinestar1987@yahoo.com" ; 12:58:44 ParseEmailAddressesInternal before verify: shinestar1987@yahoo.com 12:58:44 ParseEmailAddressesInternal after  verify: shinestar1987@yahoo.com 12:58:44 ParseEmailAddressesInternal before parse (raw): 12:58:44 ParseEmailAddressesInternal before verify: 12:58:44 ParseEmailAddressesInternal after  verify: 12:58:44 ParseEmailAddressesInternal before parse (raw): 12:58:44 ParseEmailAddressesInternal before verify: 12:58:44 ParseEmailAddressesInternal after  verify: 12:58:44 HDR data| senderAddress: abhinav.singh@dayibpl.com, recip: shinestar1987@yahoo.com, auth: abhinav.singh@dayibpl.com

Vivek,

You may want to reference this knowledge base article:

https://portal.smartertools.com/kb/a2723/messages-to-yahoo-emails-are-temporarily-deferred.aspx