I am unable to save changes to Agent-Group Relationship modal form
Problem reported by Glen Harvy - July 13 at 4:40 PM
Resolved
Hi,
 
Latest version of SmarterTrack 14.0.6752 - Self Hosted.
 
I am trying to enable the chat feature and after following instructions I hit the OK button on the headed modal form. The window greys out and the waiting roundal displays continuously. The changes are not saved.
 
The log entries are below.
 
What am I doing wrong?
 
Thanks,
 
Glen.
 

=====================
[2018-07-13 4:27:14 PM]
Unhandled error
 - Page: [https://support.mycourts.com.au/support/Management/Settings/Modals/frmUserInGroup.aspx?user=0&sguid=f8341c4e-dcfb-4b2f-a8ef-382ebe14404b]
 - Referrer: [https://support.mycourts.com.au/support/Management/Settings/Modals/frmUserInGroup.aspx?user=0&sguid=f8341c4e-dcfb-4b2f-a8ef-382ebe14404b]
 - User Agent: [Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:61.0) Gecko/20100101 Firefox/61.0] - IP: [1.144.109.206]
Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmarterTrack.MRS.Settings.frmUserInGroup.Save()
   at SmarterTrack.MRS.Settings.frmUserInGroup.btnSave_Click(Object sender, EventArgs e)
   at SmarterTools.Web.Controls.ButtonBarIcon.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

=====================
[2018-07-13 4:27:14 PM]
System.NullReferenceException: Object reference not set to an instance of an object.
   at SmarterTrack.MRS.Settings.frmUserInGroup.Save()
   at SmarterTrack.MRS.Settings.frmUserInGroup.btnSave_Click(Object sender, EventArgs e)
   at SmarterTools.Web.Controls.ButtonBarIcon.RaisePostBackEvent(String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument)
   at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData)
   at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
 

2 Replies

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0
Eric McCarthy Replied
Employee Post
This seems to be related to another issue that we are fixing currently. The fix will be available with the next version release. If you need this is an issue that cannot wait, then please submit a support ticket and we may be able to help you get a fix sooner.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric McCarthy Replied
Employee Post
We have resolved this issue in our latest version of SmarterTrack.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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