SmarterMail 15.7.6726 CSS Not Loading
Problem reported by Alex B - July 11, 2018 at 9:45 AM
Submitted
Random clients will have this issue when they arrive on the log in page, they are presented with a stylesheet that has almost no CSS. When looking at the console they style sheet that is loading is something like the following:
 
http://URLShortname.OurURL.com/App_Themes/Default/CSS/StyleSheet.ashx?guid=AY8GAHHAABAB&fileMask=Common/;FontAwesome;Mail/;HyperControls/&rtl=false&colorScheme=fa5bd08b00c14e128664dbcee1d86a53
The only css in the style sheet is:
.stripped-list{list-style:none;margin:0}.text-align-center{text-align:center}.float-left{float:left}.float-right{float:right}.text-align-left{text-align:left}.text-align-right{text-align:right}.float-left{float:left}.float-right{float:right}.text-align-left{text-align:left}.text-align-right{text-align:right}.float-left{float:right}.float-right{float:left}.text-align-left{text-align:right}.text-align-right{text-align:left}.stripped-list{list-style:none;margin:0}.text-align-center{text-align:center}

The only way around this currently is to have our clients perform a hard refresh. This isn't ideal. Also this was happening before 15.7, it's just more common now. Is there a reason why the stylesheets aren't loading? Is this a known bug?

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Alex B Replied
This is still happening. Anyone else ran into this?
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Alex B Replied
Would like to see if I can get someone from the SM team to reply please. I've reached out and haven't heard anything back yet from the team or via this forum..
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Paul Blank Replied
I don't believe I have ever seen this issue with any version of SM webmail, going back 7 years. Is this possibly an IIS issue? 

But you might at least upgrade to 15.7.6821, which is quite stable IMO. I'm waiting for the (ostensibly) very last SM 15 build, which should be out shortly, and will be upgrading to that a week or two after it's released.

15.7.6885 has a reported IMAP bug with Thunderbird.

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