Where are the KB images stored
Question asked by Glen Harvy - July 10 at 4:45 PM
Answered
Hi,
 
I upgraded my present v 7.x to 14.x and the images were included in the v14 kb articles fine.
 
I now need to move the site to another server and have done so successfully EXCEPT the images in the kb articles no longer appear in the newly hosted site.
 
I thought the images were now stored in the database. Is this the case?
 
Any suggestions...
 
 

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0
Andrew Barker Replied
Employee Post Marked As Answer
All attachments in SmarterTrack are stored in the "%SMARTERTRACK%/MRS/App_Data/Attachments" directory.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

0
Glen Harvy Replied
The KB images appear to be stored in the shared hosting environment at App_Data/UserResources. At least that's where I found them in the old server system.
0
Andrew Barker Replied
Employee Post
In previous versions of SmarterTrack, that is where those files were stored. A process was added in v14 to move those files to the App_Data/Attachments directory. If they are still in App_Data/UserResources, then it is likely that process has not yet been run for some reason.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

1
Merle Wait Replied
I am confused (so whats new, right?)
 
In previous versions.. there was  a way to have the KB images stored somewhere else; other than the App_Date folder.
Is that no longer the case??  I thought that there was XML file that you could change, so that the KB images were stored in a separate folder / drive et al.
0
Merle Wait Replied
specifically this.. is what I am referring to:
https://portal.smartertools.com/kb/a2615/store-smartertrack-data-files-on-an-alternate-drive-or-san.aspx?KBSearchID=765316
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Glen Harvy Replied
What "process" are you talking about? Images are all working for me so if the process hasn't been run what else should be wrong?
0
Eric McCarthy Replied
Employee Post
The process is a task that runs during the upgrade process. This task moves the files from the old location to the new location.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Eric McCarthy Replied
Employee Post
This should still be working. The only difference is what directories need to be accounted for. KB Attachments are now in a new location so you will have to account for that when making the xml file. There is a chance that this is already done since this location is used for attachments in other areas as well.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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