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Where are the KB images stored
Question asked by Glen Harvy - 7/10/2018 at 4:45 PM
Answered
Hi,
 
I upgraded my present v 7.x to 14.x and the images were included in the v14 kb articles fine.
 
I now need to move the site to another server and have done so successfully EXCEPT the images in the kb articles no longer appear in the newly hosted site.
 
I thought the images were now stored in the database. Is this the case?
 
Any suggestions...
 
 

8 Replies

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Andrew Barker Replied
7/10/2018 at 5:03 PM
Employee Post Marked As Answer
All attachments in SmarterTrack are stored in the "%SMARTERTRACK%/MRS/App_Data/Attachments" directory.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
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Glen Harvy Replied
7/10/2018 at 5:33 PM
The KB images appear to be stored in the shared hosting environment at App_Data/UserResources. At least that's where I found them in the old server system.
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Andrew Barker Replied
7/11/2018 at 7:04 AM
Employee Post
In previous versions of SmarterTrack, that is where those files were stored. A process was added in v14 to move those files to the App_Data/Attachments directory. If they are still in App_Data/UserResources, then it is likely that process has not yet been run for some reason.
Andrew Barker Software Developer SmarterTools Inc. www.smartertools.com
1
Merle Wait Replied
7/18/2018 at 1:34 PM
I am confused (so whats new, right?)
 
In previous versions.. there was  a way to have the KB images stored somewhere else; other than the App_Date folder.
Is that no longer the case??  I thought that there was XML file that you could change, so that the KB images were stored in a separate folder / drive et al.
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Merle Wait Replied
7/18/2018 at 2:01 PM
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Glen Harvy Replied
7/18/2018 at 3:37 PM
What "process" are you talking about? Images are all working for me so if the process hasn't been run what else should be wrong?
0
Eric McCarthy Replied
7/19/2018 at 8:37 AM
Employee Post
The process is a task that runs during the upgrade process. This task moves the files from the old location to the new location.
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
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Eric McCarthy Replied
7/19/2018 at 8:39 AM
Employee Post
This should still be working. The only difference is what directories need to be accounted for. KB Attachments are now in a new location so you will have to account for that when making the xml file. There is a chance that this is already done since this location is used for attachments in other areas as well.
Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com
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