Edge Browser Leaves A # When Sending A Message

Problem reported by ScottF - 7/10/2018 at 11:30 AM

Resolved

After selecting Send when replying or composing a new message in SM 15 with Edge, a window with a pound sign (#) is sometimes displayed. See attached image.

Here's one way to reproduce:

1. Open MS Edge

2. Go to https://www.smartertools.com and copy the text under SmarterMail into the clipboard (Microsoft Exchange-level email and group chat...)

2. Compose a new message in SM

3. Enter recipient, subject and paste the text in the clipboard into the new message body

4. Select Send and pound sign window is displayed

Duplicated with:

SM version 15.7.6754

Microsoft Edge 42.17134.1.0

6 Replies

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ScottF Replied

7/13/2018 at 1:02 PM

Anyone else able to reproduce this bug?

kevind Replied

9/23/2018 at 9:47 AM

We see this problem. Requesting that it pleased be fixed before support is dropped for v15.

Thanks!

Kevin

Derek Curtis Replied

9/24/2018 at 7:18 AM

Employee Post

Thanks, Scott, for the replication steps. I've posted this for the devs to look at. Looks like it's an issue with the editor in 15.x and it's not happening in 16.x.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

ScottF Replied

10/10/2018 at 11:50 AM

Update. We're no longer getting the # when sending a message with the Edge browser. Maybe this was fixed with the latest Microsoft patches that came out yesterday (10/9/18)?

kevind Replied

10/10/2018 at 5:52 PM

Marked As Resolution

I can confirm that after applying this Windows update from 10/9/18:

https://support.microsoft.com/en-us/help/4462919/windows-10-update-kb4462919

that Edge doesn't leave a # and automatically closes the compose window.

Derek Curtis Replied

10/10/2018 at 6:03 PM

Employee Post

Thanks for the confirmation, Kevin!

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

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