How to have support requests via email added to the users portal account
Question asked by Glen Harvy - July 7 at 12:04 AM
Answered
Most of my clients send Support Requests via email. How do I have SmarterTrack add these requests to their Portal accounts so they can view them as well as comment etc via the Portal.

1 Reply

Reply to Thread
0
Eric McCarthy Replied
Employee Post Marked As Answer
Any ticket created via email will automatically checked against existing user accounts. If the email matches what the user has set on their account, then SmarterTrack will automatically link the ticket to them. This will allow them to see the ticket on the Portal. This check is done at multiple points throughout the ticket life cycle, so if the email is added to their account old tickets will be linked with the user.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread