Upgrade to SmarterTrack 14 - showing code
Problem reported by Ryan Kohn - June 27 at 5:28 AM
Not A Problem
I just upgraded our SmarterTrack server to version 14 and now when logging in, we see code instead of the words. Is this a known problem?
 

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Andrea Rogers Replied
Employee Post
Hi Ryan,
 
This isn't an issue I've seen. It looks like the language strings that were updated in this new release might be missing from your English language file. Which version of SmarterTrack were you on before the upgrade? Did you do a manual install? If you did, and didn't copy the language files, it would cause this issue. 
 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

2
Ryan Kohn Replied
I found out the problem based on what you said. I didn't run the manual install, but I did migrate to a new updated server. It must have copied the old Translations folder which didn't have the new translations in it. I downloaded the new one and replaced it. I then refreshed the page and it is now showing as it should. Thank you!
0
Andrea Rogers Replied
Employee Post
Thanks for the reply, Ryan! I'm glad this got worked out.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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