Make the [Reply All] button visible or the default reply button.
Idea shared by Luis Madaleno - June 25 at 7:27 AM
In Progress
Hi,
Since the redesign in version 13 that the [Reply All] button is hidden forcing users to make another click to find this button.

Most users do not click hidden buttons and therefore will only click in the [Reply] button not the [Reply All] thus breaking the communication chain.
This is very important!
 
Please make the [Reply All] button visible, or add an option to make the [Reply] button do a Reply All action.
 
There is plenty of screen space to have both buttons visible. I don't know why you made the decision to hide the most important button in a reply action.
 
Thanks.
 
Luis

3 Replies

Reply to Thread
0
Eric McCarthy Replied
Employee Post
We made this design change to help make SmarterTrack more mobile friendly. This change also helps those working with lower resolution monitors where space is limited. We can see the benefit of making reply all the default option. We will add this to our internal discussion for further review.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Hi Eric.

If those buttons were responsible they would work fine in mobile and desktop devices.
In desktop devices there is plenty of room to show all the buttons.
I believe that even in mobiles devices there is enough space to show one more button.

But having an option to make the Reply All button the default one, and probably the only one is a better option.

I found out that some of my users always use the first button [Reply] instead of [Reply All] and this causes lots of problems.

Thanks.
1
Andrea Rogers Replied
Employee Post
Hello Luis, 

In the next major release, SmarterTrack 15.x, the Settings > Tickets section will include a setting for 'Default Reply Option' which will allow administrators to choose Reply or Reply All as the default button selection. 


Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

Reply to Thread