where is active sync user activation? v16

Question asked by Richard Frank - 6/22/2018 at 5:13 AM

Answered

I've been clicking 15 minutes through the user settings but I can't find where to activate EAS for a user. Can't find it in the KB too. In v15 it was with the user settings.
Where / how do I enable EAS for a user?

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echoDreamz Replied

6/22/2018 at 1:28 PM

Should be under the domain's settings, when you login as a domain admin. Under "ActiveSync" you should be able to add / remove.

Andrea Free Replied

6/23/2018 at 7:23 PM

Employee Post Marked As Answer

Hi Richard,

It looks like the user setting was removed in version 16.x. As a System Administrator, go to Settings > ActiveSync Mailboxes. If ActiveSync User Management is enabled in the domain's configuration options, Domain Administrators can find it at Domain Settings > ActiveSync Mailboxes.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

Richard Frank Replied

6/26/2018 at 4:19 AM

Thanks Andrea,

As system admin I can add delete users from eas, it would also be easy if I could enable disable EAS management for the domains there. Now it's just a list.

In that list, I see all the domains, also those not enabled. I only need to see those domains enabled, less scrolling. Less loading, that page is slow.

Would be nice if I could enable the EAS setting for a domain there, not only the user

Andrea Free Replied

6/26/2018 at 10:37 AM

Employee Post

Hi Richard. ActiveSync is enabled for all domains, which is why they all show up in the By Domain list. However, if you click on the Self-Managed column header, you can sort those that are enabled to the top of the list. I think it's a good idea to allow you to adjust the limits on this tab as well. I'll be sure to forward the suggestion to the development team for their consideration.

Andrea Free SmarterTools Inc. 877-357-6278 www.smartertools.com

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