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Email not in sent items or sent messages
Question asked by Jon Eastwood - 6/13/2018 at 8:29 AM
Unanswered
A customer has told me they replied to an email from webmail today, CC'd a co-worker and the co-worker got the email and the recipient also but the said message did not appear in any of the sent folders.
 
It wasn't forwarded - Any reason why this might have happened?

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Jon Eastwood Replied
7/4/2018 at 3:04 AM
still an issue
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Jon Eastwood Replied
7/4/2018 at 3:04 AM
any answer or help on this please?
 
eems to be random
 
I can see the messages have been sent in the logs, but customer worries that the only way they know the message has been sent is if they get a reply?
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Jon Eastwood Replied
7/16/2018 at 6:58 AM
this is still an urgent issue
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