SmarterMail 16.3.6726 couldn't be installed

Problem reported by Stefan Mössner - 6/1/2018 at 10:25 AM

Resolved

Hi all,

the installation of SmarterMail 16.3.6726 doesn't work. I always get an error regarding "The user 'Network Service' isn't a avlid user or user group." The versions before this one doesn't have this issue.

I've running SmarterMail 16.x on Windows 10 Professional, Build 1803, 64 Bit. I know, this isn't officially supported but I'm a private user with the home edition of SmarterMail and I don't want to pay so much money for a Windows Server Edition.

Kind Regards

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Bernd Replied

6/1/2018 at 11:37 AM

Confirmed, Setup throws the same error on Server 2012

Thomas Lange Replied

6/1/2018 at 11:45 AM

looks like an error/issue with the actual v16.3.6726 installation package!

SmarterMail cannot be installed on our production mailserver running Windows 2012R2,
hope this will be fixed ASAP - meanwhile we are forced to reinstall v16.3.6705
We are licensed Enterprise customer... so not a special Home/Free-user-issue!

mark Replied

6/1/2018 at 11:46 AM

I've got the same error.

Employee Replied

6/1/2018 at 12:43 PM

Employee Post

Thank you for bringing this to our attention. There was a change the installer on how it was interpreting the Network Service permission for the MRS/App_Data folder. The link below should resolve the issue. I have also updated the SmarterMail 16 download link with the same version as below.

https://www.smartertools.com/downloads/SmarterMail/CustomBuilds/16.3.6726.22379/SmarterMail16_Setup.exe

Stefan Mössner Replied

6/1/2018 at 1:30 PM

Hi Robert,

thank you for this quick fix :-). I can confirm that the Installation is now possible.

Have a nice weekend.

Bernd Replied

6/1/2018 at 2:29 PM

@stefan
I'm only curious, check the folder permissions of "app_data".
i had to recover them from backup.

Thomas Lange Replied

6/1/2018 at 3:12 PM

Hi Robert,
yes - your fixed/re-uploaded installer for SmarterMail v16.3.6726 did work and did not throw the reported error.
Thank you.

Stefan Mössner Replied

6/1/2018 at 10:19 PM

@Bernd
I didn't have issues with SmarterMail after installing this update. But I can't access the "app_data" folder because I don't have access rights. I think there's something wrong with the permission settings when installing this release.

Jeff Roberg Replied

6/6/2018 at 7:45 AM

After installing the latest version 16.3.6729 I am getting access denied on the App_data folder.
I was able to take ownership of it using the administrator account. The installer needs to be fixed for the latest version.

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