How to change URL of our on premises site?
Question asked by Michael Woffenden - May 30 at 6:00 AM
Answered
I could not locate an article addressing this, so here's my question...
 
How do I move our on premises ST site from support.ourdomain.com to help.ourdomain.com?
 
We know how to do the DNS changes but need clarity on what to do in SmarterTrack.
 

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Andrew Barker Replied
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With SmarterTrack 13, if your install only has a single brand, or the change is for the default brand, no changes are necessary within SmarterTrack. Depending on your setup, you would only need to make the appropriate changes to your internal network DNS, and possibly make some adjustments to IIS. To make sure that any changes are properly reflected in SmarterTrack, it may be advisable to perform an IIS reset as well.
 
If you are making the change for a brand other than the default, you would need to update the affected brand's Host Headers setting.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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