Not all domain folders recognized after a minor upgrade for SM 15

Problem reported by Ujjaval Patel - 4/30/2018 at 6:59 AM

Submitted

I performed a minor upgrade for SM 15 over the weekend and we had reports mail was inaccessible. I had to restart the service this morning after the I restarted it after performing the upgrade. The article should be updated to say, restart the service twice to make sure all domains folders are picked up.

2 Replies

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Linda Pagillo Replied

4/30/2018 at 2:11 PM

Did you reboot after the uninstall of the older version and before the install of the new version? That is a step that is not in the upgrade notes, but I always do it because I have seen problems when I don't do it.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Authorized SmarterTools Reseller Authorized Message Sniffer Reseller

Ujjaval Patel Replied

5/1/2018 at 7:23 AM

I did not reboot. I will keep that in mind the next time.

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