Auto Reply doesn't work

Hi,

I have an email that came in our Smartertrack that has created a ticket, but the Smartertrack autoresponder hasn't sent the mail to this address because the email contains TAG in the header that inibhits the autoresponder.

Here the TAG in bold :

"Subject: BBBBBB
Auto-Submitted: auto-generated
References: <CAERg_P=oKpZNeGUS2OfpMDyYr78=cbhCYG1rwYj2z=nGJBEphQ@mail.gmail.com>
sent_on: 2018-04-23T13:55:03+00:00
In-Reply-To: <CAERg_P=oKpZNeGUS2OfpMDyYr78=cbhCYG1rwYj2z=nGJBEphQ@mail.gmail.com>
X-Auto-Response-Suppress: DR, RN, OOF, AutoReply"

This email cames from another ticketsystem (Zendesk).

What I can do?

Eric McCarthy Replied

4/25/2018 at 7:16 AM

Employee Post

This is by design. The email that came in specifically requested that no auto-responses are sent. SmarterTrack respects this request. Ignoring the request could cause some systems to blacklist your email domain for failing to comply with the auto-response suppression.

Eric McCarthy Software Developer SmarterTools Inc. www.smartertools.com

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