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Auto Reply doesn't work
Problem reported by Emanuele Tomasi - 4/24/2018 at 4:49 AM
Not A Problem
Hi,
 
I have an email that came in our Smartertrack that has created a ticket, but the Smartertrack autoresponder hasn't sent the mail to this address because the email contains TAG in the header that inibhits the autoresponder.
 
Here the TAG  in bold :
 
"Subject: BBBBBB
Auto-Submitted: auto-generated
References: <CAERg_P=oKpZNeGUS2OfpMDyYr78=cbhCYG1rwYj2z=nGJBEphQ@mail.gmail.com>
sent_on: 2018-04-23T13:55:03+00:00
In-Reply-To: <CAERg_P=oKpZNeGUS2OfpMDyYr78=cbhCYG1rwYj2z=nGJBEphQ@mail.gmail.com>
X-Auto-Response-Suppress: DR, RN, OOF, AutoReply"
 
This email cames from another ticketsystem (Zendesk).
 
What I can do? 

1 Reply

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Eric McCarthy Replied
4/25/2018 at 7:16 AM
Employee Post
This is by design. The email that came in specifically requested that no auto-responses are sent. SmarterTrack respects this request. Ignoring the request could cause some systems to blacklist your email domain for failing to comply with the auto-response suppression.
Eric McCarthy Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
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