User Does not Exist for outside accounts like gmail.com
Problem reported by J Lee - April 23 at 5:06 PM
Resolved
Hi
I have a new SM 16 install it is working sending emails and all the normal functions of a email server.
 
The problem we are seeing is when a website on the same server submits an smtp request, in this case the website is trying to send a reset password email. All email sent via smtp auth from the same server (ips) get this message
 
"User Does not Exist"
 
We have an outside server that is connecting and sending throught the server with no problems, it only from internal website.
 
[2018.04.23] 16:53:53 [184.172.42.197][26466895] connected at 4/23/2018 4:53:53 PM
[2018.04.23] 16:53:53 [184.172.42.197][26466895] cmd: HELO soft2
[2018.04.23] 16:53:53 [184.172.42.197][26466895] rsp: 250 mail.icfiles.com Hello [184.172.42.197]
[2018.04.23] 16:53:53 [184.172.42.197][26466895] cmd: MAIL FROM: <info@icfiles.com>
[2018.04.23] 16:53:53 [184.172.42.197][26466895] senderEmail(1): info@icfiles.com parsed using: <info@icfiles.com>
[2018.04.23] 16:53:53 [184.172.42.197][26466895] rsp: 250 OK <info@icfiles.com> Sender ok
[2018.04.23] 16:53:53 [184.172.42.197][26466895] cmd: RCPT TO: <xxxxxxx@gmail.com>
[2018.04.23] 16:53:53 [184.172.42.197][26466895] rsp: 550 <xxxxxxx@gmail.com> No such user here
[2018.04.23] 16:53:53 [184.172.42.197][26466895] cmd: QUIT
[2018.04.23] 16:53:53 [184.172.42.197][26466895] rsp: 221 Service closing transmission channel
[2018.04.23] 16:53:53 [184.172.42.197][26466895] disconnected at 4/23/2018 4:53:53 PM
 
 

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

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Robert Emmett Replied
Employee Post
J., is that the complete SMTP log for that session? I do not see any server response listing its CAPABILITIES nor am I seeing your server sending Auth information.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
J Lee Replied
I have started a Phone Support for this issue

J. Sebastian Lee Service2Client LLC 6333 E Mockingbird Ste 147 Dallas, TX 75214 - 877.251.3273

0
Tony Scholz Replied
Employee Post
For this issue we were able to get the server to work by adding the sending IP to the whitelist. 
Tony Scholz
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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