Domain does not appear in Webmail
Problem reported by Martin Schaible - 3/28/2018 at 8:23 AM
We have an serious and strange problem here: A few domains are not visible in the webmail.
The domains are listed in the file "DomainConfig.xml" and we have the usual directories in the filesystem.
If i click under domains "Export all to CSV", the domains are not listed.

SmarterMail does not know these domains anymore, even if they are listed in its file "DomainConfig.xml".
I think, that we have one or more corrupted configuration file.

Any idea?


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Matt Petty Replied
Employee Post
You might want to check the loadLog, if SmarterMail gets errors loading a domain/user it will go into that file.
Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com
Martin Schaible Replied
We had some corrupted XML-files. We solved the problem by restoring them from the backup.
Thank you anyway. The load.log is a good indicator for troubles :-)

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