Possible to recover user's password?

Is there a way to either export or otherwise recover a user's password? In other words, a user needs to know what their current password is... is there a way to find that out?

Matt Petty Replied

3/12/2018 at 7:29 AM

Employee Post Marked As Answer

"As per the release notes, it's a setting in the mailConfig.xml file. By default, the Show Password option is disabled (set to False), but you can simply edit the XML and change the field to True to have it displayed again. You'll want to edit the <allowViewingOfPasswords></allowViewingOfPasswords> row to activate the option. (Stop the SmarterMail service before editing system files.)

UPDATE: In case you upgrade but don't see the <allowViewingOfPasswords> field in the mailConfig.xml, close the file and log in to SmarterMail as a System Admin. Go to any Settings page in SmarterMail and simply save the page. This will write out a new mailConfig.xml file that will include the new field."
This is from Derek's post at
https://portal.smartertools.com/community/a87728/show-password-in-15_x.aspx

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Matt Petty Replied

3/12/2018 at 7:30 AM

Employee Post

After turning this setting on you will be able to impersonate this user, go to their account settings and view their password.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

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