We're investigating putting the SmarterTrack chat on our customer's support pages (several thousand domains) and I'm trying to figure out how to automatically pass the current page into the chat automatically so the agent knows where the chat is coming from (Similar to the Who's On Feature).  It would also be nice to be able to pass in the customer's login information (username and email) so that the customer doesn't have to enter it in a second time after logging into the support page.

 

Has anyone been able to do this?

 

I know it's possible to create custom fields, but they don't auto-populate.  Someone has to manually enter the data and I'm trying to make things more efficient for both the customer and the agent.