Need new webmethod in svcTickets
Idea shared by Terry Mann - 2/15/2018 at 3:04 PM
Completed
Please add a web method to svcChats similar to the SetAgentReceivingStatusForAllGroupsAsAdmin method in svcTickets.  We need the ability to change an agent's chat status from an admin account. 

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Andrew Barker Replied
Employee Post
Thank you for your input. We will take this under consideration.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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Daniel Werner Replied
Employee Post
Hello Terry,
 
I wanted to let you know that we've added the functionality to change an agent's availability for chats in a given group. These new API calls will be available with the next update of SmarterTrack:
SetAgentReceivingStatusForAllGroupsAsAdmin
GetAgentReceivingStatusAsAdmin

Thank you,
Daniel Werner
Customer Relations Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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