Cyren antivirus no activity

Problem reported by Andrea Saccavini - 2/1/2018 at 12:46 AM

Submitted

Hi guys, it seems that the Cyren antivirus don't works on my Smartermail 15.7.6600: no activity on delivery log. Can anyone help me?

Regards

Andrea

3 Replies

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Andrea Saccavini Replied

2/8/2018 at 3:10 PM

New update to 15.7.6607 and still no activity on the log.
In the antivirus report I can see that the messages are checked but no virus was found, some messages are flagged as "unknow results".
Does anyone have any idea?

Matt Petty Replied

2/9/2018 at 7:43 AM

Employee Post

Unknown is normal for Cyren, this is their typical response for "We did not find anything bad".

Matt Petty Senior Software Developer SmarterTools Inc. www.smartertools.com

Andrea Saccavini Replied

2/9/2018 at 8:09 AM

Sure? In this case the virus was found ... but not traced in log as Cyren activity:

[2018.02.09] 01:42:37 [94108] Delivery started for XXX@YYY.ZZ at 01:42:37
[2018.02.09] 01:42:41 [94108] This message has been quarantined because a virus was found.
[2018.02.09] 01:42:43 [94108] .eml file not found. Removing .hdr file.
[2018.02.09] 01:42:43 [94108] Delivery finished for XXX@YYY.ZZ at 01:42:43 [id:303094108]

:(

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