Hi jktieman,

 

Would you please try upgrading to the latest version of the software and let me know if this issue persists? You can download 16.3.6600 from our Downloads page and follow our steps for a Minor Upgrade of SmarterMail. 

We are still getting this issue with a client, and have always had the latest version of everything.
Has anyone else found the issue.   In the past it has been an Outlook issue, but now we seem to be getting it with the Web interface,   again, only one reporting the issue and we can not duplicate it on any of our machines.

Seeing this issue as well in apple devices. Can't reproduce here, but multiple users reporting the issue. Will check error logs tomorrow and report back.

 

Anyone seeing any Errors in the logs?

 

Also, I noticed on my customers environment they have GAL enabled, and used simple CSV import for user creation, so have a lot of users with profile name "N/A", I wonder if the NA breaks SM trying to build the email to field in compose window?

we are also getting this problem with the web interface;
it all started when the user logged in with email-1, then logged off, then logged in with email-2, then logged off etc.
at one moment it started giving this error all the time he logs out, with email-1 and with email-2;

there is also a problem during work: he is working with email-2 and there are incoming mails he can see for email-1, although he is not working with email-1;

to bypass this problem he actually has to

- log out

- await the error message

- close the browser

- log in with the other mail-address

 

Hi Giovanni,

It looks like you're on a version a couple months old. Please upgrade your mail server to the latest minor release. If this error persists, I would recommend submitting a ticket with the Support Department for their review. I'm unfortunately not able to replicate this behavior.