How do I fix this error? "error loading the autocomplete list"
Question asked by jktieman - January 29 at 11:30 AM
Answered
This error shows up in the bottom left corner when anyone tries to create a new email message.  I believe I got it fixed by restarting the server, but I'd like to know what it means and the correct way to fix it.
 
 

11 Replies

Reply to Thread
0
Andrea Rogers Replied
Employee Post
Hi jktieman,
 
Would you please try upgrading to the latest version of the software and let me know if this issue persists? You can download 16.3.6600 from our Downloads page and follow our steps for a Minor Upgrade of SmarterMail

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Chase Hubbard Replied
I am currently running the latest SM version (16.3.6614) for our server, and have had two clients complain about having this error appear after logging in. Ine of the clients claims it's on both Firefox (latest) and Chrome (latest) for them, however I can't duplicate it on my end at all.
0
Patrick Fanning Replied
We are still getting this issue with a client, and have always had the latest version of everything.
Has anyone else found the issue.   In the past it has been an Outlook issue, but now we seem to be getting it with the Web interface,   again, only one reporting the issue and we can not duplicate it on any of our machines.
0
Kyle Kerst Replied
Seeing this issue as well in apple devices. Can't reproduce here, but multiple users reporting the issue. Will check error logs tomorrow and report back.
 
Anyone seeing any Errors in the logs?
 
Also, I noticed on my customers environment they have GAL enabled, and used simple CSV import for user creation, so have a lot of users with profile name "N/A", I wonder if the NA breaks SM trying to build the email to field in compose window?
Kyle Kerst Cameron Solutions LLC www.cameron-solutions.com
0
Andrea Rogers Replied
Employee Post Marked As Answer
Hi everyone,
 
Unfortunately, we've been unable to replicate this issue on any previous or current builds. If a user reports this problem, please walk them through the steps of clearing their browser cache. If the error persists, we'll need the Support Department to review the installation so we can determine the cause. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Andrea Rogers Replied
Employee Post
Hi Kyle. I imported a user from a CSV without the Display Name header. With a profile name of "N/A", I didn't encounter the "Error loading the automcomplete list" issue after logging in with that user.

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Kyle Kerst Replied
Thanks for checking that out Andrea. Since then we've updated the Display Name field for each user. I've applied latest release of 16 and I have users keeping an eye out for the error. if they run into it again I've been advised to submit a ticket for them. Will collect accounts, logs, etc and provide them as needed. :-) Thanks Andrea!
Kyle Kerst Cameron Solutions LLC www.cameron-solutions.com
0
Patrick Fanning Replied
Did that, and it is always the same two clients using the web interface, from different computers and networks, has to be something to do with the import from an older version of SM
0
Giovanni Zomer Replied
we are also getting this problem with the web interface;
it all started when the user logged in with email-1, then logged off, then logged in with email-2, then logged off etc.
at one moment it started giving this error all the time he logs out, with email-1 and with email-2;
there is also a problem during work: he is working with email-2 and there are incoming mails he can see for email-1, although he is not working with email-1;
to bypass this problem he actually has to
- log out
- await the error message
- close the browser
- log in with the other mail-address
 
0
Giovanni Zomer Replied
0
Andrea Rogers Replied
Employee Post
Hi Giovanni,

It looks like you're on a version a couple months old. Please upgrade your mail server to the latest minor release. If this error persists, I would recommend submitting a ticket with the Support Department for their review. I'm unfortunately not able to replicate this behavior. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

Reply to Thread