Cyren Antispam - Stops to work..
Problem reported by Knud Westdorf - January 26, 2018 at 12:12 AM
Hello guys.
We use Cyren Premium Antispam on our Smartermail solution.

We are running the latest version of SmarterMail. We have the last time, suddenly saw that it stops working. See screenshot here:

Are there any places I can see logs, or someone who has some suggestions as to why it stops working?

If I restart the mail server (windows), the spam filter works again.

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Matt Petty Replied
Employee Post
You shouldn't need to restart MailService.exe, you can kill MailService_SubProcess.exe if you want to "reset" Cyren, MailService will automatically boot it back up after ~30 seconds or so and if it needs to perform a scan.
There should also be a SubProcessConfig.xml near your mailConfig.xml file, in "C:\Program Files (x86)\SmarterTools\SmarterMail\Service\"

In that file, you can set logging to "True" and you'll get logging describing what Cyren is doing, this log is not like other logs, it goes into that same folder under the name of "SP_Log.txt".
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278

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