What incoming/outgoing servers should my clients use
Question asked by Gary Hanley - January 24 at 12:17 AM
Unanswered
Hi everyone - first post so don't laugh.
 
Lately my clients have been reporting issues of sending email to gmail - either not being received or going into Spam.
 
I have read a lot over the past few days and realise that I need to setup dkim and dmarc and spf for all my domains that I host.
 
My question - Is this required only if my clients use mail.theirdomain.com as incoming/outgoing mail servers - Outlook, iphone, android - IMAP/POP3
 
If I have had all these spam dns entries added for my domain mail.smartermail-domain.com - can my clients use this domain instead? 
What are - if any - the repercussions of doing this from a mail deliverabilty point of view??
 
OR - do I simply need to bite the bullet and set up all these DNS entries for all domains and advise that they use mail.theirdomain.com.
 
Can my clients just use the ip address of the smartermail server?? Is this advisable??

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Linda Pagillo Replied
Hi Gary. It is best to have an SPF, DKIM and DMARC records for each of your mail domains. This is the correct and most effective way to have your mail server set up properly. Your customers should not use the IP address of the SM server for their incoming and outgoing servers. Using the hostname is best practices. If you need some help setting up SPF, DKIM and DMARC for all of your domains, I have extensive experience with that and I will be happy to help you get started. Thanks.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 
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Gary Hanley Replied
Hi Linda - thanks for your input.

When you say "using the hostname" - you mean the hostname of the Smartermail Server - or the hostname of their domain??
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Linda Pagillo Replied
My pleasure, Gary! Hostname of their domain.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Authorized SmarterTools Reseller
Authorized Message Sniffer Reseller
 

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