SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL

Problem reported by Giuliano Pellegrini Parisi - 1/19/2018 at 6:48 AM

Submitted

Hi all,

I use WHMCS 7.4.1 with WHMCS Provisioning Module for SmarterMail ver 1.4.

I'm writing because I have a serious error with module from WHMCS User Panel.

I have configured the WHMCS but from WHMCS User Panel is impossible to complete the setup of mail service because I have this error:

SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL' : failed to load external entity "webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL"
in /usr/share/nginx/html/modules/servers/smartermail/smartermail.php:712
Stack trace:
#0 /usr/share/nginx/html/modules/servers/smartermail/smartermail.php(712): SoapClient->SoapClient('webmail.ufficio...')
#1 /usr/share/nginx/html/modules/servers/smartermail/smartermail.php(14): sm_webServiceCall('webmail.ufficio...', Array, 'GetProductInfo')
#2 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Module/AbstractModule.php(0): smartermail_ClientArea(Array)
#3 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Module/Server.php(0): WHMCS\Module\AbstractModule->call('ClientArea', Array)
#4 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Service.php(0): WHMCS\Module\Server->call('ClientArea', Array)
#5 /usr/share/nginx/html/clientarea.php(0): WHMCS\Service->moduleCall('ClientArea', Array)
#6 {main}

The URL 'webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL' running successfully with the browser.

How to fix this problem?

Thanking in advance.

Giuliano

9 Replies

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Matt Petty Replied

1/19/2018 at 9:03 AM

Employee Post

Can you verify that you've enabled the "Allow Smarty PHP tags" setting in the security settings of WHMCS?

Matt Petty Software Developer SmarterTools Inc. www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/22/2018 at 7:03 AM

Hi Matt...

Thank you for your prompt reply....

The flag "Allow Smarty PHP Tags" was "Disabled"......Now the flag s "Enabled", but the error remains.

I'm stucked.......

Best Regards

Giuliano

Matt Petty Replied

1/22/2018 at 7:34 AM

Employee Post

Can you try adding http:// or https:// (if you use SSL) to your webmail url in WHMCS, I looks like that might have been omitted though granted it should still work.

Matt Petty Software Developer SmarterTools Inc. www.smartertools.com

Matt Petty Replied

1/22/2018 at 7:36 AM

Employee Post

Actually doing a test now,
going to webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL causes a redirect
https://webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL does not cause a redirect. Try setting this as your webmail URL in WHMCS, and it might start working.

Matt Petty Software Developer SmarterTools Inc. www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/23/2018 at 1:49 AM

Hi Matt....thank you for your reply....I have try to insert the URL in the WHMCS panel, but doesn't running......if is possible, I would like to send you all Confidential Data for access to WHMCS Panel and Linux command line with SSHv2 protocol. In this case I need your IP address for insert it into firewall whitelist otherwise Palo Alto kill the connection.....How to send you these informations in secure mode?

Matt Petty Replied

1/23/2018 at 7:30 AM

Employee Post

Contact me via DM on the community with info, I'll send you our office IP. I'd recommend creating a temporary user with rights to machine, or using a temporary password while I access the box, since the credentials will be sitting in my DM's.

Matt Petty Software Developer SmarterTools Inc. www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/25/2018 at 9:09 AM

I have send to you the confidentional informations from DM, but I don't know if you have received these informations because the web page has a strange refresh....

Matt Petty Replied

1/25/2018 at 1:41 PM

Employee Post

I don't have any DM's from you, but I did DM you our office IP that you can add to a whitelist.

Matt Petty Software Developer SmarterTools Inc. www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/26/2018 at 7:01 AM

Hi Matt....in my opinion, the button "Send" of DM doesn't running successfully. Javascript problem?
My mail is:

giuliano.pellegrini@graffiti.it

Send me a mail and I will reply to you with a cipher file with informations....

Thanking in advance

Giuliano

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