SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL

Problem reported by Giuliano Pellegrini Parisi - 1/19/2018 at 6:48 AM

Submitted

Hi all,

I use WHMCS 7.4.1 with WHMCS Provisioning Module for SmarterMail ver 1.4.

I'm writing because I have a serious error with module from WHMCS User Panel.

I have configured the WHMCS but from WHMCS User Panel is impossible to complete the setup of mail service because I have this error:

SoapFault exception: [WSDL] SOAP-ERROR: Parsing WSDL: Couldn't load from webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL' : failed to load external entity "webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL"
in /usr/share/nginx/html/modules/servers/smartermail/smartermail.php:712
Stack trace:
#0 /usr/share/nginx/html/modules/servers/smartermail/smartermail.php(712): SoapClient->SoapClient('webmail.ufficio...')
#1 /usr/share/nginx/html/modules/servers/smartermail/smartermail.php(14): sm_webServiceCall('webmail.ufficio...', Array, 'GetProductInfo')
#2 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Module/AbstractModule.php(0): smartermail_ClientArea(Array)
#3 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Module/Server.php(0): WHMCS\Module\AbstractModule->call('ClientArea', Array)
#4 /usr/share/nginx/html/vendor/whmcs/whmcs-foundation/lib/Service.php(0): WHMCS\Module\Server->call('ClientArea', Array)
#5 /usr/share/nginx/html/clientarea.php(0): WHMCS\Service->moduleCall('ClientArea', Array)
#6 {main}

The URL 'webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL' running successfully with the browser.

How to fix this problem?

Thanking in advance.

Giuliano

9 Replies

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Matt Petty Replied

1/19/2018 at 9:03 AM

Employee Post

Can you verify that you've enabled the "Allow Smarty PHP tags" setting in the security settings of WHMCS?

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/22/2018 at 7:03 AM

Hi Matt...

Thank you for your prompt reply....

The flag "Allow Smarty PHP Tags" was "Disabled"......Now the flag s "Enabled", but the error remains.

I'm stucked.......

Best Regards

Giuliano

Matt Petty Replied

1/22/2018 at 7:34 AM

Employee Post

Can you try adding http:// or https:// (if you use SSL) to your webmail url in WHMCS, I looks like that might have been omitted though granted it should still work.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Matt Petty Replied

1/22/2018 at 7:36 AM

Employee Post

Actually doing a test now,
going to webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL causes a redirect
https://webmail.ufficio.com/Services/svcProductInfo.asmx?WSDL does not cause a redirect. Try setting this as your webmail URL in WHMCS, and it might start working.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/23/2018 at 1:49 AM

Hi Matt....thank you for your reply....I have try to insert the URL in the WHMCS panel, but doesn't running......if is possible, I would like to send you all Confidential Data for access to WHMCS Panel and Linux command line with SSHv2 protocol. In this case I need your IP address for insert it into firewall whitelist otherwise Palo Alto kill the connection.....How to send you these informations in secure mode?

Matt Petty Replied

1/23/2018 at 7:30 AM

Employee Post

Contact me via DM on the community with info, I'll send you our office IP. I'd recommend creating a temporary user with rights to machine, or using a temporary password while I access the box, since the credentials will be sitting in my DM's.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/25/2018 at 9:09 AM

I have send to you the confidentional informations from DM, but I don't know if you have received these informations because the web page has a strange refresh....

Matt Petty Replied

1/25/2018 at 1:41 PM

Employee Post

I don't have any DM's from you, but I did DM you our office IP that you can add to a whitelist.

Matt Petty Software Developer SmarterTools Inc. (877) 357-6278 www.smartertools.com

Giuliano Pellegrini Parisi Replied

1/26/2018 at 7:01 AM

Hi Matt....in my opinion, the button "Send" of DM doesn't running successfully. Javascript problem?
My mail is:

giuliano.pellegrini@graffiti.it

Send me a mail and I will reply to you with a cipher file with informations....

Thanking in advance

Giuliano

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