SmarterMail 16 webmail editor not usable on mobile
Problem reported by Software Operations - January 3 at 2:12 AM
Resolved
Tried the latest SmarterMail v16 and liked the admin interface.  But users immediately started complaining about the web interface on mobile (December 29, 2017 build).  A problem, as version 16 is being touted as being responsive / mobile friendly.  
 
 
We have been requested to rollback to v15, which we have done, due to user pressure.
All complaints have disappeared.
 
Attached is one example screenshot. With the onscreen keyboard shown (you need a keyboard when you are writing an email), the SmarterMail top header does not scroll and there are 4 lines (4?!) of toolbar.  On all the phones we tried, this limited us to seeing one or two lines of the email we are writing, which makes it a nightmare to use on mobile.  That particular screenshot from a Samsung S8+ (one of the current Android flagship phones).
 
We would love to see v16 being a usable product in all areas, as a lot of it is really great, but all modules need to be usable, and writing emails is a pretty important part of a webmail client.
 
 

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Matt Petty Replied
Employee Post
As a temporary solution you can minimize the toolbars for the editor with the minus button. I'll bring this up with the rest of the team and see if there is something we can do.
Matt Petty
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Robert Emmett Replied
Employee Post
We have modified the mobile editor toolbar to be a single line and added a button next to the subject line that can be used to collapse or show the From and signature fields and the To / Cc / Bcc fields.  These changes will be in the next maintenance release.
 
 
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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