Events = Knowledge Base, not firing ?
Question asked by Merle Wait - December 29, 2017 at 3:14 AM
Answered
I set up an event, for Knowledge base modified.
No other parameters (as far time or users or et al..)
Under Action I have:
Call Web Page.
I have tried Max Frequency at none, 1 minute and 15 minutes.
 
In webpageurl, i have an external web link to XXXXXX.com/results?txt=#kbarticleid#
 
But the event never fires (or never links out to the external site).
What am I doing wrong?
 

1 Reply

Reply to Thread
0
Eric McCarthy Replied
Employee Post
We have been unable to replicate this issue in our test environment. For further assistance I recommend opening a support ticket.
Eric McCarthy
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

Reply to Thread