Custom Folder for Login Screen background Images is not used

Problem reported by Rod Strumbel - 12/28/2017 at 11:26 AM

Resolved

Latest version of SM 16 installed

Trying to setup custom background images rather than using the predefined set that comes with SM.

Logged in as the system admin

General settings

Entered the folder path: E:\BackgroundImages

And dropped a half dozen images in there

If I use the "Preview Login" option, it looks as I would expect it to.

Save and then goto the login page... still using the default images.

Flushed browser cache, no difference, completely restarted browser... same.

Restarted IIS service, same issue.

Does this just not work ?

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Rod Strumbel Replied

12/28/2017 at 11:28 AM

I should add that changing the "Custom Login Text" updates IMMEDIATELY to the login screen, not sure why all the other settings on this screen wouldn't as well.

Employee Replied

12/28/2017 at 12:24 PM

Employee Post

Make sure your IIS worker has permission to access the custom background image folder.

Rod Strumbel Replied

12/28/2017 at 1:34 PM

I figured this out, it was an issue with browser caching. Haven't seen a browser cache background images for pages before (normally those are set to be non-cache-able so that they can be updated via script) but that was the cause.

Cleared the browser cache and immediately my custom folder images appear.

Almost feel dumb it was such a simple solution. :)

Brian Davidson Replied

3/23/2018 at 5:41 PM

Hmm. I have had the same issue for a while and browser cache doesn't seem to matter. The server keeps sending the same background image. I've asked about this elsewhere and the IIS worker permission comment is all I've seen (not the issue for me). It seems to randomly change images over the course of a day or two?

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