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UK Date Format
Problem reported by Mark Milton - December 13, 2017 at 9:13 AM
Resolved
Hi,
All dates show as US format MM/DD/YY instead of UK DD/MM/YY

Server is set to UK
User is set to UK
Device is set to UK
 
I have double checked all the formatting which are all set to UK but still shows as US. Is this a know bug?

Can it also be made if the system is set as UK it defaults to UK when first setting up a user so they don't all need to change to UK and GMT. All my clients are UK based 

Mark Milton
Pro Tech North
Web: www.protech-north.co.uk
Email: mark.milton@protech-north.co.uk
Tel: +44 (0)1261 838282
Web Design & Web Hosting

7 Replies

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0
Matthew Hall Replied
January 9 at 3:41 AM
Any update on this?

It might sound trivial to you US guys, but when we see 8/1/2018, we read that as 8th of Jan 2018. We have to remember that we're reading the date in smartermail so have to transpose the date manually. 
Matthew Hall
System Administrator
Farrell Heyworth
0
Mark Milton Replied
January 9 at 5:58 AM
I haven't tried SM17 but I really hope its fixed in SM17

Mark Milton
Pro Tech North
Web: www.protech-north.co.uk
Email: mark.milton@protech-north.co.uk
Tel: +44 (0)1261 838282
Web Design & Web Hosting
0
Robert Emmett Replied
January 9 at 12:14 PM
Employee Post Marked As Resolution
Mark / Matthew, if you are running SM 16.3.6915 or later you should be able to select English (United Kingdom) as the language when logging in or set it in the user account settings.  It will then use the UK date/time formatting.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Matthew Hall Replied
January 10 at 6:52 AM
OK, was only using 16.3.6897. Will try thanks.
Matthew Hall
System Administrator
Farrell Heyworth
0
Trevor Rowley Replied
January 17 at 4:13 AM
We have the same problem. Upgraded last night to very latest release and lost all our customer's sub-folders and so had to revert to previous snapshot.

We then updated to 16.3.6915  which was successful and we still have all the folders, but there is no English (United Kingdom) option shown in the language choices.

Trevor Rowley
Optix Software
0
Robert Emmett Replied
January 17 at 4:53 AM
Employee Post
Trevor, check the MRS\App_Data\Translations folder.  If there is no en_GB.json file, then you can simply make a copy of the en.json file and rename it.  No need to restart the mail service; just refresh the browser.
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Trevor Rowley Replied
January 17 at 5:45 AM
Thanks Robert

So doing that results in all 500 accounts changing to language EN_GB but not change in the way the date displays. However if I change the user to any other language and then back to EN_GB then that resolves the problem.

How can I force every account to apply this without having to work through each one individually?

Cheers

Trevor
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