Any update on this?

It might sound trivial to you US guys, but when we see 8/1/2018, we read that as 8th of Jan 2018. We have to remember that we're reading the date in smartermail so have to transpose the date manually. 

I haven't tried SM17 but I really hope its fixed in SM17

OK, was only using 16.3.6897. Will try thanks.

We have the same problem. Upgraded last night to very latest release and lost all our customer's sub-folders and so had to revert to previous snapshot.

We then updated to 16.3.6915  which was successful and we still have all the folders, but there is no English (United Kingdom) option shown in the language choices.

Trevor Rowley

Optix Software

Trevor, check the MRS\App_Data\Translations folder.  If there is no en-GB.json file, then you can simply make a copy of the en.json file and rename it.  No need to restart the mail service; just refresh the browser.

Thanks Robert

So doing that results in all 500 accounts changing to language EN_GB but not change in the way the date displays. However if I change the user to any other language and then back to EN_GB then that resolves the problem.

How can I force every account to apply this without having to work through each one individually?

Cheers

Trevor

6948 still doesn't work

I have the same issue still. It actually works if you change the language so something else, save the change and then revert to en_GB. However the change doesn't survive a logout!

I've opened a support ticket so will update this thread once a solution is found.

Trevor

I'm pleased to confirm that the new build released yesterday (6964) has finally solved this problem.

I have also established that by removing all files except for en-Gb.json from the MRS\App_Data\Translations folder, everyone will have the correct language when they login. That's assuming you only want UK English of course. I also had to remove the en_GB.json file which was created as suggested by Robert Emmett in this thread on 17 Jan.

Trevor