can admin check who sent the mail as aliases mailbox ?
Idea shared by Joe Joe - December 10, 2017 at 8:18 PM
Completed
Hi,
 
with the aliases mail feature,
each mailbox can send/reply mail as the aliases mailbox.
 
i want to ask,when there are 5 people set under the aliases mailbox,
and certain user send/reply mail as the aliases mailbox,
how can domain level check and find the record ?
 
 
thanks
 

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Hi Joe,
 
To differentiate which user sent the message from the alias, Domain Administrators can allow users to customize their signature mapping per alias. Otherwise, they can force a specific signature to be displayed and use the Account Profile variables to pull the signature details from the user's account.
 
However, for cases where the signature is NOT included on a message, I do feel it would be useful to include the sending user's information in the logs. I'm going to change this thread from a Question to a Proposed Idea to facilitate tracking on that addition. Please keep in mind, though, that if the user's address is added to the logs (rather than just showing the alias address), that information would be available to System Admins only. 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Hi,

i think it is not 100% necessary to let domain level can check/track it,
of course,both domain and system can check it,it is best.
and i think change/set signature is not good way,
because all the sender may use the same default signature or no signature.

but i think it may add some tag or other way for system admin to track/check it.
(but i think the only way to check is archive,by the way,add to header may be the only way)

the reason i ask it,
it is because when some bad or issue reply,
domain or system admin can track who sent the mail,
or if there is no related log,
when no one recognize they sent the mail,
it will be no way to find the correct sender.

thanks
0
In the upcoming release of SmarterMail, the Delivery logs will now show the user who sent an email from an alias address. Here's an example of what will show: 
 
[2017.12.29] 09:02:46 [96536] Delivery started for alias_name@smartertools.com (via username@smartertools.com) at 9:02:46 AM

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

0
Hello,Andrea Rogers,

do you mean the next release ? and may i ask where the log do you read ?

thanks
0
Robert Emmett Replied
Employee Post
Joe, this was in Friday's release (29 Dec 2017) and it is in the Delivery logs accessed by Sys Admin > Troubleshooting > View logs. Make sure on the options tab that you have Delivery logs set to Normal or Detailed (not Exceptions Only).
Robert Emmett
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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