upgrade product renewal???
Problem reported by Daniel McFalls - December 1, 2017 at 10:22 AM
Submitted
 
So I receive an email message offering huge discounts for upgrade product renewal.  I login to ST customer portal, choose SM, choose upgrade, and am give no options to renew or anything.
 
I'm not going to pay $80 for support when ST cannot make their website work properly.
 
Dan

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Linda Pagillo Replied
Hi Dan. When does your upgrade protection expire? I believe you can only renew within 60 days of your renewal date.
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer
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Daniel McFalls Replied
I didn't realize that they only offer a discount for licenses expiring near Christmas. That's awful. I need to unsubscribe.

Thanks Linda!
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Linda Pagillo Replied
I believe they do different types of promotions at different times during the year. You may want to ask them if there will be a promotion that is closer to your renewal date. :)
Linda Pagillo
Mail's Best Friend
Email: linda.pagillo@mailsbestfriend.com
Web: www.mailsbestfriend.com
Office: 703.988.3606

Authorized Reseller of SmarterTools Products
Authorized Reseller of Message Sniffer
0
Neal Culiner Replied
I read the same and emailed in, figured I could extend mine at a discount. This should be allowed regardless of expiration and the renewal just extends us farther out. I do this for my software. Otherwise don't send me the marketing emails that don't apply to me!
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Daniel McFalls Replied
Exactly!

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