Attachments not send

Problem reported by Ton Trommelen - 11/16/2017 at 8:16 AM

Resolved

I'm using SmarterMail 16.3.6508

It happens quite often that when I send someone an email with attachments, the attachments are not actually attached;

when I select the files I see them being attached to the email....they are also listed at the bottom of the compose window, but when I send the email and then look in the "Sent Items" folder the email contains no attachments.

Ofcourse I usually don't look in the Sent Items to see if a message was sent ok.....but in these cases I was alterted by the recipient that the message contained no attachments.

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Derek Curtis Replied

11/16/2017 at 9:43 AM

Employee Post

Hi, Ton

This issue was resolved, from what we're hearing. You'll want to update to the minor release that will be available today as it has that fix in it -- which was rolled out last week -- but other fixes as well, including the IMAP issue affecting blank messages.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Ton Trommelen Replied

11/17/2017 at 7:02 AM

Where can I find this minor release? On the normal download page?

Derek Curtis Replied

11/17/2017 at 8:52 AM

Employee Post

Ton...sorry, there were a couple of items we wanted to leave overnight for some additional testing. We'll announce the release in a couple of hours.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

Ton Trommelen Replied

11/20/2017 at 3:54 AM

I don't read anyting about the attachment problem and IMAP problem in the 16.3.6530 release notes!?

"Fixed: Forwarding a message containing an attachment with non-English characters in the filename adds space after the . in the file extension."

...was not my problem; I had no non-english characters in the filenames.

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