Upgrade from Version 12.x to latest version 13
Question asked by Martin Schaible - 11/8/2017 at 9:53 AM

I installed SmarterTrack by using the "Manual Installer" (zip-file) ages ago. Updates worked also out very well by simply replacing the files.

I never made an upgrade to a new major version. Is it still good to go by replacing the files only?

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Ron Raley Replied
SmarterTools recommends that when upgrading major versions, you uninstall the previous version and install new one. No data is lost during this process.
Martin Schaible Replied
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Here is the answer:

Every Folder can be replaced easy. I deleted all folders and unzipped the folders from the new zip-file.
Exception: The Folder App_Data. This folder contains data. This folder and its subfolder needs more attention to avoid loss of data.
I synchronized the folders manually, which takes about 10 minutes.

At the end, the website needs a restart and after this everything is fine. You also will see a short updaitng message, while SmarterTrack updatess its database.

Dan Johnson Replied
I struggled to find the upgrade instructions for the latest version and so I completed the replace as discussed above but I just overwrote my App_Data folder because although the folder contains existing data and config, the installation version does not contain any files which would replace your own. I suggest double checking that each folder in the install zip just contains an AboutThisFolder.txt file and nothing else then just go ahead and copy it all over.

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