Upgrade from Version 12.x to latest version 13

Hello

I installed SmarterTrack by using the "Manual Installer" (zip-file) ages ago. Updates worked also out very well by simply replacing the files.

I never made an upgrade to a new major version. Is it still good to go by replacing the files only?

Thanks!

Ron Raley Replied

11/8/2017 at 1:59 PM

SmarterTools recommends that when upgrading major versions, you uninstall the previous version and install new one. No data is lost during this process.

Martin Schaible Replied

11/11/2017 at 11:19 AM

Marked As Answer

Here is the answer:

Every Folder can be replaced easy. I deleted all folders and unzipped the folders from the new zip-file.
Exception: The Folder App_Data. This folder contains data. This folder and its subfolder needs more attention to avoid loss of data.
I synchronized the folders manually, which takes about 10 minutes.

At the end, the website needs a restart and after this everything is fine. You also will see a short updaitng message, while SmarterTrack updatess its database.

Dan Johnson Replied

6/24/2020 at 1:46 AM

I struggled to find the upgrade instructions for the latest version and so I completed the replace as discussed above but I just overwrote my App_Data folder because although the folder contains existing data and config, the installation version does not contain any files which would replace your own. I suggest double checking that each folder in the install zip just contains an AboutThisFolder.txt file and nothing else then just go ahead and copy it all over.

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