How do I create a ticket without sending an email?
Idea shared by Michael Woffenden - November 3, 2017 at 11:17 AM
Proposed
How do I create a ticket without sending an email?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Can you elaborate?

Do you mean for the user to create the ticket on the portal rather than sending an e-mail to the ticketing system? Do you mean for the ticketing system to not send an e-mail to the user after a ticket is created? Or something else?
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I am logged into the management interface. I want to create a ticket on behalf of a customer. But I do not want the email notification auto responder to go to the customer.

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

0
Hi Michael,
 
That functionality is not available at this time. While you can submit a ticket on behalf of a customer by creating a new ticket in the management interface and marking it as an Incoming Ticket, it's not possible to prevent any autoresponders that are configured for the department.
 
I'll change this thread from a Question to an Idea for this request. 
 
Thank you! 

Andrea Rogers
Communications Specialist
SmarterTools Inc.
(877) 357-6278

www.smartertools.com

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