How do I create a ticket without sending an email?
Idea shared by Michael Woffenden - November 3, 2017 at 11:17 AM
Proposed
How do I create a ticket without sending an email?

Michael Woffenden, Founder and President, Information Results Corporation

SmarterTrack licensee since 2008

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Andrea Rogers Replied
Employee Post
Hi Michael,
 
That functionality is not available at this time. While you can submit a ticket on behalf of a customer by creating a new ticket in the management interface and marking it as an Incoming Ticket, it's not possible to prevent any autoresponders that are configured for the department.
 
I'll change this thread from a Question to an Idea for this request. 
 
Thank you! 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com

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