How do I create a ticket without sending an email?
Idea shared by Michael Woffenden - November 3, 2017 at 11:17 AM
Declined
How do I create a ticket without sending an email?

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Can you elaborate?

Do you mean for the user to create the ticket on the portal rather than sending an e-mail to the ticketing system? Do you mean for the ticketing system to not send an e-mail to the user after a ticket is created? Or something else?
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I am logged into the management interface. I want to create a ticket on behalf of a customer. But I do not want the email notification auto responder to go to the customer.
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Hi Michael,
 
That functionality is not available at this time. While you can submit a ticket on behalf of a customer by creating a new ticket in the management interface and marking it as an Incoming Ticket, it's not possible to prevent any autoresponders that are configured for the department.
 
I'll change this thread from a Question to an Idea for this request. 
 
Thank you! 

Andrea Rogers
Customer Operations Manager
SmarterTools Inc.
877-357-6278

www.smartertools.com

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Andrew Barker Replied
Employee Post
After some discussion, we have decided not to implement this feature. As it is right now, there is little interest in this feature, and this is the first time that we have seen this request come up. Further, since SmarterTrack provides a lot of functionality, we are looking for ways to simply the interface.

Andrew Barker
Software Developer
SmarterTools Inc.
(877) 357-6278
www.smartertools.com

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