No more spinning chaser of death since 16.3.6508

Problem reported by echoDreamz - 10/27/2017 at 9:56 PM

Resolved

Since we updated to build 16.3.6508 we no longer have the blue loading chaser animation. Click a folder and the email list is simply empty until SmarterMail populates it. I see the "Loading..." text, but the old chaser is gone.

I assume this is the new behavior, I scanned over the changelog and did not see any mention of this.

2 Replies

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echoDreamz Replied

10/27/2017 at 10:00 PM

I am assuming the chaser is now gone, which is fine. But the "Loading..." text only shows for maybe 1 - 1.5 seconds, then disappears, then you are left with an empty folder which if it takes ~5 - 10 seconds to load, confuses the user into thinking that they have no mail in the folder, then all of a sudden the emails show up.

The loading text should stay until the folder is fully populated.

Derek Curtis Replied

10/31/2017 at 6:05 PM

Employee Post

The Loading... text should appear up until the grid is "painted". However, at least in your situation it appears it takes longer for the grid items to display once that happens. It should be almost immediate. We're looking into it.

Derek Curtis

CCO

SmarterTools Inc.

www.smartertools.com

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