can't open messages in iOS 11.0.3 on iPad or iPhone
Problem reported by Gary Steiner - October 26, 2017 at 6:09 PM
Resolved
Running SmarterMail 16.3.6508, using webmail on iPad with iOS 11.0.3 and iPhone7 with iOS 11.0.3, if you click on a message in the Inbox list, the message will not open.  You can navigate from folder to folder, all the menu items seem to work, you just can't open any of the messages.
 
​Didn't have this problem with SM 15.x.

7 Replies

Reply to Thread
0
Surprised others aren't complaining about this.
0
Are you connecting with Exchange Active Sync? You may want to delete the account on the iOS device. Then go into your settings in Smarter Mail (for that account) go to Synchronized devices and delete the iOS device there from the list. Then re-add the account to the phone.
 
Maybe something changed in EAS between 15 and 16.x and doing a full delete and re-add will help.
1
Derek Curtis Replied
Employee Post
Hi Gary,
 
Yeah, I'm seeing the same behavior: where there's no preview pane, it's not possible to open a message. Interestingly, it works in 11.1. (Which I have no my iPhone.) I'll log the issue and let the devs know. For now, any chance you can use a preview pane? That's working just fine. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
1
Same issue reported by a customer this morning.

Christopher

0
FYI, this problem isn't limited to IOS 11.x, Recently migrated all users to SM 16.x, and defaulted all domains/users to no preview pane.  Complaints started coming in, "cannot open email on iPhones in webmail".  I verified it was a real problem with both IOS 10.x and IOS 11.x.  Also verified the problem does not exist with Droid devices.  Work around for me was to globally propagate preview pane-bottom for all domains/users, and the complaining users were happy.   Definitely needs to be put on the fix list!
1
Derek Curtis Replied
Employee Post
I realize I replied to Mike but just so everyone knows: this issue is resolved and will be in this Thursday's (November 9) minor release. 
Derek Curtis
COO
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
I installed yesterday's release 16.3.6522.  Turned off the preview pane back off, and tested it with four iPhones.  Upon double clicking an email header in IOS 11.0.3, it went squirrely, and eventually left be back at the home login page.  Doing the same with an IOS 10.2.1 iPhone, the email message opened full screen, but there was no way to get back or close it, just delete/forward/etc. by the command buttons.  Back/forward browser arrows are disabled.  So once again, the only solution for IOS devices at the moment is to enable the preview pane bottom.  FYI 

Reply to Thread