Deleted emails have a line through them and don't delete - Imap and 2007 Office
Question asked by Jeff Roberg - October 20, 2017 at 8:02 AM
Answered
How do I get the emails to delete.  When emails get deleted they just have a line through them and don;t delete.  Customer is using Outlook 2007 and IMAP.  I don't have this issue with 2016 Office.

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Jeff,
Under Delete dropdown select  "Purge Marked as Deleted"
 
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Here is a screen shot of my options under delete.  As you can see I have no Purge Option.
 
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Microsoft screwed the IMAP feature in Outlook 2007 (they fixed it with 2010 tho).
 
In 2007, go to Tools->Account Settings, select the account and Change;  go to More Settings, and check "Purge items when switching folders while online".  Then Ok out.
 
The strikethrus will still happen (IMAP messages are not automatically moved to Deleted Items), but when you switch folders and come back, anything with a strikethru will be purged forever.  If you still want to use the Deleted Items folder as a middleground "I want to keep my Inbox clean, but maybe I don't want this gone forever", you'll just have to click-n-drag to that folder, instead of using the delete button.
 
I hope that helps.

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