Does anyone know where I can view the log files in Smartermail 16?

Question asked by nathan heatherly - 10/19/2017 at 7:14 AM

Answered

We upgraded to Smartermail 16, but now I am not able to find the Logs Settings area. In Smartermail 14 I would click on Manage, and then click on View Logs. According to version 16 help, I am supposed to click on Settings> General Settings, and in there, is the log settings, but I am not seeing it. Does anyone know where I can view the log files in Smartermail 16?

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viv burrows Replied

10/19/2017 at 7:40 AM

Manage > Troubleshooting

Employee Replied

10/19/2017 at 7:40 AM

Employee Post

Hi Nathan. Click the Manage icon, then click on Troubleshooting >> View Logs.

nathan heatherly Replied

10/19/2017 at 8:10 AM

Thank you.

Derek Curtis Replied

10/19/2017 at 3:57 PM

Employee Post Marked As Answer

Just to close this out: SmarterMail logs can be found by logging in as the System Administrator, clicking on the Manage icon and then selecting Troubleshooting on the side menu. On the content pane, click the View Logs tab and you can select from all of the log files available.

Derek Curtis COO SmarterTools Inc. (877) 357-6278 www.smartertools.com

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