SM16.3.6496 Mail Archive Search can't view email but able to download it

Hello

Is there anyone has the same issue as me once search email from Mail Archive?

Once the search result show. If I click any email to view the content. SM16 will always

tell me this email is no longer exist. But if I select to download it, then I can get this email.

I am using the latest SM 16.3.6496 under Windows Server 2016.

Thank you

rds

Juan Lai

Employee Replied

10/18/2017 at 10:01 AM

Employee Post

Hello Juan,

I'm not able to replicate that behavior... Using SmarterMail 16.3.6496 on Windows Server 2016, I can view and download the Archive Search Results as expected. Are you performing your search at the System Administrator level or as a Domain Administrator?

Juan Lai Replied

10/18/2017 at 6:35 PM

Hello Andrea,
I am using System Administrator to do this. In fact, this is not happened to all the email of search result. I can view some of them but not all. But I can download all of them.

rds
Juan Lai

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