Moving SmarterMail 15.x Domain to SmarterMail 16.x on a Different computer

Question asked by Don Blanchard - 10/18/2017 at 8:31 AM

Answered

I installed SmarterMail 16.x on a new server. I want to move the domain from 15.x. I turned both services off. I moved the entire domain directory. I then started the server back up. When I login as Admin on the new server, I can see the domain. I choose "Manage" the domain and impersonate a administrator. From there it tells me there are 85 accounts but I can't see any of them. When I try to login as one of the domain users, it says "Username or Password is incorrect".

Does anyone have any idea what might be happening? I need to get the servers moved and it's just not working correctly.

Thanks for any help.

Henry

3 Replies

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Employee Replied

10/18/2017 at 9:55 AM

Employee Post Marked As Answer

Hi Henry,

Are these the steps you followed when migrating the server?

Migrate SmarterMail to a Different Server:

https://portal.smartertools.com/kb/a2724/migrate-smartermail-to-a-different-server.aspx

You'll need to copy over both the Domains and Service folders:

C:\SmarterMail\Domains

C:\Program Files (x86)\SmarterTools\SmarterMail\Service. (Note that mailConfig.xml and domainList.xml are the only files absolutely required from this folder.)

Don Blanchard Replied

10/18/2017 at 1:11 PM

I followed the article but number 8 got me. I switched the dns and called it a different name. When I logged in, I put the new host name but didn't restart the service. It looks like it's working now. Thank You!

Employee Replied

10/18/2017 at 2:31 PM

Employee Post

I'm so glad that helped, Don!

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