Backup restore - SmarterTools

Hi,

I need to restore backup for a specific user (I am using Smartermail 7.6).

I have filesystem level backup.

Can I simply restore D:\ > SmarterMail > Domains > mydomain.it > Users > username ?

Thank you

Linda Pagillo Replied

10/11/2017 at 9:14 AM

Hi. You would also need to re-add the domain to the domainlist.xml if it is no longer there.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer

Paul Blank Replied

10/11/2017 at 11:06 AM

This is from an old posting (by someone else).. should still work, at least through v15 IMO....

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Anyway, I have managed to perform a restore of a user's mail data without restarting the smartermail service. The approach is as follows:

1. Restore the user's .grp files to a temporary location, if you accidentially restore the mailbox.cfg file delete it.

2. Browse to the user's live mailbox directory, it will be something like d:\smartermail\domains\example.com\users\bob\

3. Switch to the Mail directory

4. Create a new folder, for example Restore. Copy the restored .grp files to this directory.

5. Logon to the user's mailbox via webmail (you can use the impersonate function)

6. Create a new folder in the root, call it Restore

That's it! Upon creation smartermail recreates the mailbox.cfg file, allowing you to access the mail data. Drag and drop the emails via webmail back to their correct location. After completing this delete Restore via webmail.

The process is not disimilar to the official process (http://portal.smartertools.com/KB/a1472/restore-a-mailbox.aspx) but it differs in as much as we pre-create/populate the directory on the drive then create within smartermail and critically there is no need to restart the service.

This was tested with 8.x but I suspect it will work with earlier versions.

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