Outgoing email not being logged to moved to sent folder - SM ENT 16.3.6474

Problem reported by Brian Tesene - 10/10/2017 at 11:41 AM

Submitted

SM ENT 16.3.6474

I had a user report that some of the messages she sent did not find their way to the sent folder in her account. The messages were sent from within the webmail to recipients outside of our server. I checked the logs and here's what I found:

* SMTP LOG: The messages were not logged

* DELIVERY LOG: The messages were logged and noted as delivered.

Has anyone else seen this behavior?

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Brian Tesene Replied

10/10/2017 at 12:46 PM

EDIT: The items show up in the sent box about 30 minutes after I initially investigated the user's claim. The emails still do not appear in the SMTP log. Am I confusing what should appear in the SMTP log? I've been administering SmarterMail for many years now...this could be a little embarrassing. :)

Employee Replied

10/10/2017 at 4:41 PM

Employee Post

Hi Brian. If the user sent these messages from webmail, then those would not appear in the SMTP logs.

Brian Tesene Replied

10/10/2017 at 5:08 PM

That's a very good point. I had assumed that all mail in and out would be logged there but I understand why it's not given that an SMTP connection to the server does not occur. Much thanks for your reply Rod.

Paul Blank Replied

10/13/2017 at 5:36 AM

30 minutes seems quite extreme, sorry to say. 30 seconds would be a long time.

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