Increasing Number of Bounces Before Subscriber Removal - SM 16
Problem reported by Iacovos Zachariades - 9/26/2017 at 10:47 AM
Is there any way to change the the number of bounce messages before a mailing list subscriber is removed? I am pretty sure you could change the number in 15.x, but I cannot find a way to do it in 16.3.6474.

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Ron Raley Replied
I believe it is 5 bounces. This information is undocumented.
Iacovos Zachariades Replied
In the SmarterMail 16 help under Mailing Lists and then subscribers, it says "Note: Subscribers are automatically removed from a mailing list after 3 bounce messages are received."

Iacovos Zachariades Replied
Bumping this. User would like to know if this is still possible.
Andrea Free Replied
Employee Post Marked As Resolution
Hi Iacovos,

I'm sorry for not seeing this and providing an update sooner. In SmarterMail 16.3.6691, we added back the setting to allow Domain Admins to change the subscriber bounce threshold. The setting is now called "Bounces Before Removal" and can be found at Domain Settings > General. See the following release note from that version:

  • Added: The editable Bounces Before Removal setting for mailing lists has been added to the Mailing Lists card on a domain's General Settings.
In 16.3.6775, we also resolved an issue related to that setting, so please be sure to update to the latest minor version to get the best experience:

  • Fixed: The Bounces Before Removal setting was not properly saved, causing the setting to be reset to the default value, 3. Upgrading to this version will reset the value to 3, but going forward, the Bounces Before Removal setting will be saved properly and will not be reset on upgrade or service restarts.

 The Online Help documentation has been updated accordingly.

Andrea Free
SmarterTools Inc.


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