SM 15 no longer starts with a reboot

Problem reported by Will Diamond - 8/15/2017 at 4:19 PM

Submitted

SmarterMail Free 15.7

Windows 10

Configured with IIS Server

I have used SmarterMail for many years and have had very few issues. Recently, SmarterMail does not work after a PC restart. IIS looks fine, but I get a SmarterMail error trying to logon with a browser on the PC, retrieving mail in Outlook, and my smartphone. If I right click on the install MSI file and choose Repair everything works fine.

Any suggestions?

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Linda Pagillo Replied

8/16/2017 at 7:46 AM

Hi Will. How long do you wait after a reboot to try and access your mail? I'm asking because I have noticed that sometimes after a reboot, the SM service takes a little while to actually start running even though it shows "started" in the Windows services area.

Linda Pagillo Mail's Best Friend Email: linda.pagillo@mailsbestfriend.com Web: www.mailsbestfriend.com Office: 703.988.3606 Authorized Reseller of SmarterTools Products Authorized Reseller of Message Sniffer

Merle Wait Replied

8/16/2017 at 9:36 AM

What do your server logs say, as the reason that SM is not automatically starting? If they are set to auto-start and doesn't there will be logs reporting that.

Will Diamond Replied

8/16/2017 at 3:36 PM

THe server rebooted last week for an automatic Windows update. It was up over the weekend before I realized that SM was not running.

Will Diamond Replied

8/16/2017 at 3:36 PM

I will look...

Will Diamond Replied

8/16/2017 at 4:24 PM

Go figure... I restarted the PC to watch the log files and SM started fine. First time in a while that has happened. Guess it fixed itself??

Appreciate the responses!

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