Content Filtering Issue
Problem reported by Joe Dellaragione - August 10, 2017 at 8:39 AM
Submitted
So I have been trying to cut down on SPAM so I have the following set:
 
In AntiSpam a SPAM message with a weight of 50 or over gets the subject tagged with [JUNK]. This is working fine.
 
Then in CONTENT FILTERING I have the following rules
 
1. Spam Probability Low or Above > Copy message to spam@......
2. Spam Probability High > Delete Message
 
The first one is working, but the second is not. Spam messages labeled [JUNK] are being delivered to mailboxes. What could be the issue? The reason I want to delete it here and not in antispam is I first want a copy sent to the spam@ address so I can make sure good messages are not being incorrectly filtered.

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Joe Dellaragione Replied
I think I figured out my own question ...
 
Note: Content filters are executed in the order in which they appear in the list. Therefore, when a content filter gets triggered and performs an action on a message, no other content filtering is performed on that message. To change the order, click on the arrows next to a filter.
 
So I guess once the first message CC's a copy to SPAM it never moves on to the next rule which deletes it.
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Rod Lasky Replied
Employee Post
Hi Joe. You are correct. This is by design, as you don't want a single email going through multiple content filter actions.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
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Joe Dellaragione Replied
Thanks. Let me ask a follow up question. Are the actions processed in any particular order? I have changed my content filtering to the following:

1. High Spam:
- Condition: Spam Probability = High
- Actions: Add text to subject, copy message to spam@, delete message

2. Low-Medium SPAM
- Conditions: Spam probability Low and above
- Action: Copy to spam@

For the first rule it appears to be just deleting the message. I have not gotten a single HIGH spam copied to that mailbox since creating this rule. The low, and above is appropriately forwarding the low and medium scores.

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Rod Lasky Replied
Employee Post
Joe, I'll try scenario #1 here and let you know.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Rod Lasky Replied
Employee Post
Joe, in your delivery logs, does it show that the message is being deleted by the content filter, or by your antispam filtering?
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Joe Dellaragione Replied
I've never looked at the logs I will take a look now but I did turn off SMTP deletion so the only thing deleting should be content filtering.
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Joe Dellaragione Replied
Here we go: [2017.08.10] 11:52:53 [52042] Delivery for contact@qq.com to **** has completed (Deleted) Filter: High SPAM Rule
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Joe Dellaragione Replied
But thats the only listing for that email. Nothing about copying to the other mailbox or changing the subject.
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Rod Lasky Replied
Employee Post
Hi Joe. That means it was indeed deleted by the Content Filter. Let me test this here.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Joe Dellaragione Replied
OK this actually makes sense if the end result is delete it doesn't matter where it copies to first. So perhaps my rule should only be redirect ? Basically what I want is for the user to not get the email but the special mailbox I set up to get it just for a few weeks so I can make sure nothing important as being filtered Would be redirected option accomplish that?
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Rod Lasky Replied
Employee Post
Joe, the copy action isn't working when a delete action follows right after it. I'll get this over to be fixed.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
0
Joe Dellaragione Replied
I think if I switch it to redirect it would bypass the original mailbox and move it to the spam box, correct ?

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