SM 16 trying to send to an e-mail with ' in the e-mail
Problem reported by Matthew Shepard - August 8, 2017 at 10:13 AM
Resolved
We are having an issue where if we try to make a new e-mail and type in the e-mail address or even copy and paste it into the to field, that has an apostrophe (bill.o'brien@example.com). It will not accept the e-mail address. As soon as we tab to the next field or click to the body of the e-mail it goes away and does not become the button object. The only way we have found to e-mail these people is to either reply to an e-mail that we may have gotten from them or clicking on their e-mail address inside an existing e-mail and clicking the e-mail option from the drop down. I have had to resort to using the message archive to drop e-mails from one person's account to another in order for other people to e-mail these addresses that have not done it before. It seems to only affect e-mails address with an apostrophe.

4 Replies

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1
Rod Lasky Replied
Employee Post
Hi Matthew.  I'm seeing this as well.  I'll get this over to the developers to be fixed.
Rod Lasky
Technical Support Specialist
SmarterTools Inc.
(877) 357-6278
www.smartertools.com
3
Andrea Rogers Replied
Employee Post
Hi Matthew,
 
Thanks for the report! This issue is resolved on our servers here and will be included in our upcoming minor release. I'm going to mark this as Resolved. After upgrading, please be sure to let us know if you're still having trouble. 
Andrea Rogers 
Communications Specialist 
SmarterTools Inc. 
(877) 357-6278 
www.smartertools.com
0
Who knew that an apostrophe was allowed in email addresses? There's a new one for me.
 
And what if the apostrophe is a generic single quote ("typewriter apostrophe") vs. a "right" single quote?
3
That's impressive that this obscure issue was reported, received a reply from ST the same day, and was fixed 2 days later. But what about priorities? This thread had 2 votes and couldn't have affected more than 100 out of the 15 million users on SM -- about 0.0007%.
 
My suggestion is that you look at issues that have more votes and affect millions of users, such as:
Not trying to be negative here or disrespect Matthew's post as it's certainly legit. Just trying to improve the process for maximum benefit of all customers. We like SmarterMail and hope to use it many years into the future. Thanks for the consideration.

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